Directing Mastery Academy - Privacy Policy
At Directing Mastery Academy, located at 6363 Sunset Boulevard, Los Angeles, CA 90028, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. This policy applies to all information collected through our website, mobile applications, and other services. By using our services, you consent to the practices described in this Privacy Policy.
1. Data Collection
We collect various types of information to provide and improve our services. The types of data we collect include:
- Personal Information: This includes your name, email address, phone number, mailing address, and other contact details you provide when registering for courses, subscribing to our newsletter, or contacting us.
- Payment Information: When you enroll in our courses, we collect payment information such as credit card details or other financial account information. This information is processed securely by our payment processors and is not stored on our servers.
- Demographic Information: We may collect demographic information such as your age, gender, and educational background to better understand our student base and tailor our services.
- Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, pages visited, and the time and date of your visit. This data helps us improve our website and provide a better user experience.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior. This information is used to personalize your experience, analyze trends, and track the effectiveness of our marketing campaigns. See our Cookies Policy for more information.
- Communications: We retain copies of any communications you send to us, including emails, chat logs, and feedback forms. This helps us provide better customer support and improve our services.
2. Data Usage
We use the collected data for the following purposes:
- Providing and Improving Services: We use your information to provide the services you request, such as enrolling you in courses, processing payments, and providing customer support. We also use the data to improve our website, services, and user experience.
- Personalization: We use your information to personalize your experience, such as recommending courses based on your interests and providing tailored content.
- Communication: We use your information to communicate with you about our services, including sending you updates, newsletters, and promotional materials. You can opt-out of receiving these communications at any time.
- Analytics: We use the data to analyze trends, track the effectiveness of our marketing campaigns, and understand how our website and services are used.
- Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
3. Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with our business partners who offer complementary services or products. We will only do this with your consent.
- Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with third parties with your explicit consent.
4. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information such as payment details during transmission.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
- Employee Training: We provide regular training to our employees on data security best practices.
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
5. User Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete information.
- Erasure: You have the right to request that we delete your personal information.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information.
- Withdrawal of Consent: If you have provided consent for us to process your information, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider factors such as the nature of the data, the purpose for which it was collected, and any legal or regulatory requirements.
7. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Directing Mastery Academy
Attn: Privacy Officer
6363 Sunset Boulevard
Los Angeles, CA 90028
Email: [email protected]
Phone: (323) 555-3456
This Privacy Policy is effective as of January 1, 2025.